Collections Specialist

Mexico City (Polanco)
Reference No: 14431

What's the role?

The position of Collection Specialist has the responsibility to manage and collect receivables, provide visibility to the collection manager regarding the situation of his portfolio with the expectations of recovery, deal with collection calls, address and resolve customer complaints regarding Collection issues. The objective of individual is to reduce overdue always and aiming at a percentage overdue portfolio.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.

With some 29,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

These are the Functions:

Coordinate the collection and maintenance of registration forms and customer files on credit, suggesting changes for improvement.
Act according to the analysis of balance sheets and resulting credit limit.
Perform Collections Calls to contact clients and collect outstanding payments, establish a balance between maintaining trustful relationships, and ensuring timely payments.
Understand and explain to the Customers the benefit of paying their due on time and, the implications on the Customer Credit History of the Customer and import commercial relationship.
Resolve both customer and sales disputes concerning billing and shipping errors by researching accounts, preparing and submitting documentation resulting eventually in payment or in clear account or manage proper information to customer.
Update account status records and collection efforts.
Comply with daily quantitative call objectives.
Train new employees in collection methodologies.
Ensure collection closing routines were performed correctly.
Check Credit Engine parameters and review if necessary with credit department.
Make suggestion to Credit department

93% of our people say they’re proud to work for Hilti, thanks to thequality of our products and the way we look after our people

What do we offer?

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities to move around the business.

Why should you apply?

We have an excellent mix of people, which we believe makes for a more vibrant,more innovative, more productive team. So, if you’ve never worked inconstruction, that’s fine with us. Success at Hilti is down to teamwork andability, no matter what your background.

What you need is:

  • Finance/Business/Accounting Bachelor Degree or equivalent experience in Economic, Business Administration or Finance.
  • Proven experience (3-4 years) as a Collection Specialist or similar role.
  • Has a good level of knowledge of Collections process.
  • Strong management team skills and achieve the goals.
  • Understanding of the different Latin American markets
  • is a plus.
  • English or Portuguese.
  • Preferable SAP Knowledge in Collections (AR)
  • module.
  • Advance Manage of MS Office (Excel, Outlook, Word).

Come and join our team!

“There’s a real family spirit and you can literally knock on any director’s door at any time. Also your line manager will work very hard to help you develop your skills, both professionally and personally.”

- Amer, Key Projects Manager


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